Reviews

New to the area and found this business online. Looks like a very nice place. Unfortunately the staff member was rude from the minute I walked in the door. Asked for my I.D to show I had not been there before. I told her I have not been. And she said well lots of people say that and turns out they have. I gave her my licence and she entered my info. Handed me a form to complete. When I was finished she named the deal for new people and described it as the lowest bed. I asked about the types of beds and said I would just like to pay for the different bed. She acted like I was putting her out. I asked her if there was a problem because she was being rude. And she replied by rolling her eyes and was even worse with her response. I reminded her that I have never been there before. I decided that I did not want to proceed with her and said never mind I will look elsewhere. After another comment from her I asked her name. She chuckled and said a name. Not even sure if it was correct. Some feedback: When a potential customer comes in. Explain what the business offers before demanding identification. She took me by surprise otherwise I would not just hand my info over. This was a month ago and it still really bothers me to have been treated so badly. In addition: after reading other reviews with your responses to them and now mine. Seems it is always a misunderstanding or perception issue. She did not explain anything to me. It was when I asked about the info on the other beds that she was annoyed and rolled her eyes. I shouldn’t need to register when I wasn’t even sure that would be purchasing anything. As I said it was my first time there and I didn’t even get the opportunity to ask questions when she said she needed ID I was happy to go elsewhere after that interaction and you just solidified that.

I had a very disappointing experience at this tanning salon. The two women at the front counter were dismissive and visibly irritated when I asked questions, rolling their eyes and responding with attitude. One of them was also chewing gum extremely loudly and rudely while speaking to me, which made the interaction feel even more disrespectful and unprofessional. When we disagreed about something, her attitude became even worse, and the way I was spoken to when leaving was rude and derogatory. Customer service matters, and no paying customer should be made to feel unwelcome or like an inconvenience. Based on this experience, I would not return or recommend this location.

Best tanning salon! Extremely clean and the staff are so friendly and helpful. Alicia knows all the products and can help you pick the best lotion and bed for your specific needs. By far my favourite tanning location.

I’ve been going to Palm Beach Mega Tan in Trenton for nearly 20 years and highly recommend them. Friendly and welcoming staff, great atmosphere, and sanitation always being a top priority! Alicia and Jenn have been exceptionally friendly and helpful, always informing me of the latest products and promotions.

I really enjoy the red light beds and the red light/uv beds for health benefits

Staff are very welcoming and friendly as soon as you enter inside would highly recommend this store to anybody that tans and going for the first time also always very clean and smells very fresh

This location never disappoints. Customer service and knowledge of products is exceptional.

Have been coming for years. Super clean, friendly staff, professional, knowledgeable and customer service oriented. Megan & Nicole do a great job. We'll done, ladies!!!

I really like this salon and have been a returning customer since this spring, which is why yesterday's experience was so upsetting. I specifically asked the front desk receptionist if there were any current summer promotions available, and she told me "no”. Based on her response, I ended up paying regular price (~$70) for a 100-minute package. Shortly after, I noticed their posted "Summer Special" promo signs right there in the salon offering double minutes—such as 55 minutes doubled to 110 minutes for $68, or doubling any package for $10. When I brought this to the receptionist's attention and asked why she didn't inform me, she couldn't resolve the issue and simply told me to come back on a weekday morning to speak with the manager. I work and cannot take time off during weekday mornings just to fix an error made by their staff. Extremely frustrated by the lack of transparency and unwilling support to correct their mistake on the spot. Update: The manager reached out to me directly to clear up the confusion about the summer promo. Since the promo minutes expire on August 31st, it didn't make sense for my schedule to double them—I would rather keep the standard package I bought so my minutes never expire! The manager Sabrina was super nice and understanding, and she gave me a complimentary session to make up for the mix-up at checkout. I really appreciate a business that listens to customer feedback and works with you to find the right solution. Upgrading my review for great customer service!

Very clean and friendly. My new local tanning spot.

Great place!

Very clean kept up to date with great customer service

Wonderful staff. Quick & easy spray tan at a great price. Will be back before my next vacation!

Staff is lovely & so friendly. Very clean & beds are great!

I find palm beach mega tan to be so relaxing. I come out feeling like a million times better. The sun beds are warm and comfortable and in the winter it's just what my body needs.

I have been tanning for some time but just recently started coming to PBMT in Belleville, and have continued to come back for how the staff specifically Kaitlyn has interacted with me. She truly deserves so much praise for how she treats her customers.

Always a good experience Knowledgeable staff always recommending and explaining the products. Usually only come a few times in April May to start a base for the summer and knock the winter white off my skin.